Return Policy

 

Thanks for shopping at helenasamyn.be

However, if you are not entirely satisfied with you purchase, we’re here to help. 

Or if an item is damaged during shipping, a replacement item will be sent free of charge.

   

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If you return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact us

If you have any questions on how to return your item to us, contact us.

helena.samyn@gmail.com